Homeowner Care — Support and Services for Your Dawson + Sawyer Home
At Dawson + Sawyer, we are committed to ensuring a smooth and stress-free ownership experience through our comprehensive Homeowner Care program. From move-in guidance to ongoing maintenance support, our dedicated team is here to assist with everything from warranty claims, service requests, and repair guidance to tips for preserving and enhancing your home’s value. Whether you live in a condo, townhome, or single-family residence, our proactive homeowner care ensures you enjoy comfort, confidence, and peace of mind in your new home. With convenient access to resources, online forms, and expert advice, Dawson + Sawyer makes homeownership easier every step of the way.
Service Request
As of 2022, our newest homeowners have been given access to the Conasys Homeowner Portal. If you received the information sheet on the portal at your orientation, please click the button below to sign-in.
If you do not have access to the portal, please contact: homeownercare@dawsonsawyer.ca
All service requests should be submitted via the Portal or by email. We do not accept any requests by phone, other than emergencies.
Maintenance, warranty and community information are available through the homeowner portal.
FAQ
If you have other questions, contact our Homeowner Care Team.
Orientation Walkthrough
Approximately three weeks before your completion date our Homeowner Care Team will be in touch to schedule your Orientation appointment. During this appointment we will tour you through your new home, show you all the awesome components within your home, how they work, as well as review the home for warrantable deficiencies. We will also provide you with a copy of your New Home Warranty information, strata property management information, homeowner manual and other key documentation.
Orientations are conducted Monday to Friday, 9:00 am to 3:00 pm.
Key-Release – Welcome Home!
Homeowner Care will be there to officially welcome you home and hand over your keys on your possession date. Our Homeowner Care Team is now your primary contact for all things service and warranty post occupancy.
Service & Warranty
As of 2022, Our newest Homeowners have been given access to the Coneys Homeowner Portal. If you received the information sheet on the portal at your Orientation, please click here to sign-in: www.homeinformationpackages.com
If you do not have access to the portal, please click here: link to service form connected to homeownercare@dawsonsawyer.ca
All service requests should be submitted via the Portal or by email. We do not accept any requests by phone, other than emergencies.
Milestone 1 – 30 Day Post Occupancy
Our goal is to have your home move-in ready and looking great at Key-Release; however, as you go about your daily living over the first 30-days, there is often a ‘settling-in’ period where some additional items may appear that require our attention. We’ll ask you to create a list of these items over the first 30-days of occupancy and submit one list to us to coordinate a service appointment with you.
The exception to the 30-day list is any items that impact your daily living, such as electrical, plumbing or appliance issues. Contact us right away if you are experiencing any issues related to those categories.
The 30-day service lists should not include any new drywall or paint items, or move-in related damage. Drywall is to be included on the Year-End list.
Service and warranty appointments are conducted 7:30 am to 3:00 pm.
Milestone 12 Month (Year-End) Post Occupancy
Should you have items that require repair at your year-end, we ask that your email list be submitted to our office PRIOR to the one-year warranty expiry on your home. This list will include any drywall repairs caused by settlement. Please note that we do not conduct a year-end inspection with homeowners. Owners must generate and submit their own list as part of the year-end process.
New Home Warranty
We are committed to protecting your investment with the best home warranty coverage in the industry. All our homes are covered by the 2-5-10 New Home Warranty provided by Travelers Canada. The Travelers Insurance coverage includes:
- 2 year materials & labour
- 5 year building envelope
- 10 year structural defects
For more information on Home Warranty Coverage for new home buyers, click the link:
BC Consumer Warranty Brochure
Our dedicated Homeowner Care Team Is there to ensure your home is awesome.
